Cancellation & Returns
Return Policy
Thank you for shopping with ShopsBiz. We aim for your complete satisfaction with every purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy:
1. Returns:
- Eligible items can be returned within 5–7 working days of the purchase date.
- Items must be in new, unworn, unwashed, and unused condition with all original tags intact.
2. How to Initiate a Return:
Contact our customer service at support@shopsbiz.com. Provide your order number and details about the item you wish to return.
3. Refunds:
- Allow 7 business days for processing after we receive your returned item.
- Refunds will be issued to the original payment method.
4. Exchanges:
- Exchanges for a different size or color are available within 7 days of purchase.
- Contact us at support@shopsbiz.com to initiate an exchange.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
6. Conditions for Return and Exchange:
- Products must be in new and unused condition.
- Personalized or custom orders are not eligible for return or exchange.
7. Cancellations:
- Orders can be canceled within 24 hours of purchase. Contact us promptly for cancellations.
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